Overview
Most items at Verlo ship directly from our fulfillment partners’ warehouses. Because of this, our process works a little differently from a typical retail return: rather than mailing an unwanted item back to us, you report the issue to us directly and we take it from there.
Reporting a problem with your order
If your order arrives damaged, defective, or different from what you ordered, email us at baghwalia11@gmail.com within 60 days of your order date. Please include your order number and clear photos (or a short video) of the item and its packaging — this helps us resolve your case quickly.
What’s covered
- Item arrived damaged or broken — full refund or free replacement, your choice.
- Wrong item, wrong size/color, or missing parts — full refund or free replacement.
- One of several items in an order arrived damaged — partial refund or replacement for the affected item.
What isn’t covered
- Change of mind after an order has shipped.
- Claims that an order never arrived when tracking confirms it was delivered.
- Minor cosmetic wear to outer shipping packaging from transit — this doesn’t affect the product itself.
- Delays or non-delivery caused by an incorrect address provided at checkout, or by a package held by customs.
Refunds
Once we’ve reviewed and approved your report, we’ll notify you by email and issue your refund to your original payment method through our payment processor. It can then take a few business days for your bank or card provider to post it to your account.
Late or missing refunds
If it’s been a while since you were notified of an approved refund and you still don’t see it, please check with your bank or card provider first, since posting times vary. If you still can’t locate it, contact us at baghwalia11@gmail.com and we’ll help track it down.
Shipping times
Because most orders ship internationally from our fulfillment partners, delivery can take longer than a typical domestic order. A delay on its own isn’t grounds for a refund — but if your order is well past its estimated delivery window, reach out to us and we’ll look into it.
Need help?
Email us at baghwalia11@gmail.com with your order number for anything related to refunds, replacements, or shipping.